Why SET Techs?
because, Your Experience Matters!
Quality Control
So, we provide a Quality Control Feedback questionnaire to all customers, at the end of each assignments, which helps to determine the level of service they’ve received and gives us a better understanding of the customer’s experience first-hand.
Leaderboard
We’ve also built fun into the services we provide, by creating FieldStaff Go! ™ a leaderboard that shows the team where they stand relative to their peers.
FieldStaff Incentives
FieldStaffs are encouraged to always provide bespoke service to the customers they serve, partly because they’re incentivized to compete for the top rank to be awarded - FieldStaff of the Month™ and enjoy the perks that comes along with such a coveted title…
My experience with SET Techs. Which has been without reservation, very impressive to say the least. The unrelenting (extreme rains) effort, neatness and attention to every detail in installing my home security cameras; as a mother of four, those details affords me a better night's rest. Thanks, SET Techs!
- E. German, Residential Customer, Orlando, FL
We commissioned SET Techs to install our lobby TV and I must say, Wow! We we’re very impressed, they kept us in the loop and their neatness and attention to detail is remarkable.
- Katy Hernandez, Office Mgr., Dr. Francelot Moise M.D • P.A, Hollywood, FL
SET Techs have been nothing short of fantastic for our company. When you have to manage remote techs from afar the biggest concern can come with the soft skills and professionalism of field technicians in front of your customers. After all, they are an extension of you and what your company represents.
- H. Stone. VP, Implementation & Logistics | Techlink
With SET Techs, professionalism and customer service are a high standard. I never have to worry about their team understanding the technology, the application at my customer’s location, or if they’ll abandon a job based on it being “out of scope.” They truly care about the customer experience and how they represent your company as well as theirs. If I need white glove treatment and a group that can work with any type of customer personality - I go with SET Techs.
- H. Stone. VP, Implementation & Logistics | Techlink
I’d like to thank your team for the help and support in making the Subway project a complete success. SET Techs’ completed over 695 Subway locations across the state of Florida. I was very impressed by the professionalism of your team. In large projects like Subway. We all have to be flexible to changes in schedules, along with priority service. Your team was always accommodating to schedule changes and was even able to complete service calls in the same day with only hours of notice. I value our partnership and look forward to working with SET Techs on future projects.
- Keith Scott, Director of Service Delivery | Level 10
